Privacy Policy
See The Difference
Privacy Policy
Our team is dedicated to assisting you with any inquiries or concerns. We are committed to delivering exceptional customer service, high-quality products, and fast shipping.
1. Introduction
Welcome to The Equestrian Stable (“we,” “our,” “us”). We operate the website www.equestrianstable.com (the “Service”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at info@equestrianstable.com.
2. Information We Collect
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you:
- Register on the Service
- Express an interest in obtaining information about us or our products and services
- Participate in activities on the Service
- Otherwise contact us
The personal information we collect may include:
- Name and contact data (email address, postal address, phone number)
- Payment information (credit card details, billing address)
- Login credentials (username, password)
- Sizing and fit preferences for equestrian equipment
- Horse information (name, breed, measurements for saddle fitting)
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity but may include:
- IP address and device characteristics
- Browser and device type
- Usage data and browsing patterns
- Referring website and search terms
3. How We Use Your Information
We use personal information collected via our Service for a variety of business purposes, including:
- To facilitate account creation and login process
- To process and ship your orders
- To provide saddle fitting services and product recommendations
- To send administrative information and order confirmations
- To post customer testimonials/reviews (with your consent)
- To respond to customer service requests and inquiries
- To send marketing and promotional communications (you can opt-out at any time)
- To protect our Services and prevent fraud
4. Sharing Your Information
We only share information with your consent, to comply with laws, or with the following third-party vendors:
- Payment processors (Stripe, PayPal)
- Shipping carriers (Australia Post, FedEx, etc.)
- Email marketing services (Mailchimp, Klaviyo)
- Web analytics tools (Google Analytics)
- Saddle fitting specialists and craftsmen
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
6. Data Retention
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
7. Your Privacy Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify or update your personal data
- Delete your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, please contact us at info@equestrianstable.com.
8. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
9. International Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
10. Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
11. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible.
12. Contact Us
If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) by email at info@equestrianstable.com
The Equestrian Stable
13. Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you are located in Australia, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
This privacy policy was created for www.equestrianstable.com and is specific to The Equestrian Stable’s operations and data collection practices for equestrian products and services.
